3 Jobs in Summerville, SC
Charleston Gastroenterology Specialist P is Hiring a Call Center Representative Near Summerville, SC
We are seeking an energetic and reliable professional to join our team as a Call Center Representative. The successful candidate will be responsible for answering incoming patient calls, utilizing company policies to solve patient issues and directing calls to the appropriate department when necessary. Our Call Center Representatives are often the first point of contact for our patients, so we are interested in hiring individuals with a commitment to patient satisfaction and an ability to make quick and accurate decisions.
Responsibilities include:
- Answering patient calls to learn about and address their needs and transferring them to the appropriate department
- Responding efficiently and accurately to patients, explaining possible solutions, and ensuring that patients feel supported and valued
- Scheduling patient appointments
- Engaging in active listening to callers, confirming or clarifying information as needed
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
- Adhering to all company policies and procedures
Qualifications include:
- High school diploma or equivalent
- 2 years of healthcare experience preferred
- Knowledge of Medical Terminology
- Work independently
- Manage multiple priorities
- Outstanding customer service skills
- Experience with high patient volume
- Excellent telephone etiquette and manner, and ability to communicate clearly and effectively
- Ability to exercise tact under pressure
- Ability to work in a team environment and effectively contribute as a member of a team
- Excellent time management and organizational skills
Hours are Monday 7:30am-5:00pm, Tuesday-Thursday 8am-5pm, Friday 8am-1pm
Work Location: Carnes Crossroads, Summerville SC.
Job Summary
Full Time
$37k-47k (estimate)
05/02/2024
05/15/2024
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
